Tour departure / Pick-up / drop-off service

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All booked tours starts at your selected pickup at the departure time given on your voucher. It is the passenger's responsibility to be ready in time for pickup and departure time written on their voucher.  In meeting points other than airports the driver will wait a maximum of 15 minutes for your group to arrive.

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Airport pickup

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Once your plane has landed, your private driver will wait a maximum of 70 minutes at the meeting point indicated on your Booking Voucher. If you feel that your group may take longer than 70 minutes to arrive at the meeting point(due to passport control, customs, baggage claim, lost baggage, etc.) please send someone from your group to the meeting point to inform the driver of any delays. Should the driver be required to wait past 70 minutes, this will be subject to availability and your transfer may be subject to an additional charge. If the driver has not been advised of any delays and no member of your group has arrived at the meeting point 70 minutes after the arrival of your flight, the service will be cancelled and payment forfeited.

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Cruise Ship Transfer

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Accommodation pickup. Please be ready at your selected pickup time. Your driver will wait a maximum of 15 minutes. Please inform the driver of any delays by calling us at +354 8616002. If your driver has not been advised of any delays and no member of your group has arrived at the meeting point 15 minutes after the scheduled pickup time, the service will be cancelled and payment forfeited.

 

Cruise Ship Disembarking. Your driver will wait a maximum of 20 minutes at the cruise ship port. Please inform the driver of any delays by calling us at +354 8616002. If your driver has not been advised of any delays and no member of your group has arrived at the meeting point 20 minutes after the scheduled pickup time, the service will be cancelled and payment forfeited.

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Liability

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RPT.ehf (Reykjavik Private Tours) reserves the right to alter routes, itineraries or timetables should the necessity arise, including irregularities due to adverse weather or road conditions. No responsibility is taken for losses or expenses due to delay or changes of flights, injury, damaged, negligence, weather, war or other unforeseeable causes. The estimated duration of tours as indicated on our website are standard times and can vary according to road or weather conditions and delays may occur for unforeseen reasons. All such losses and expenses are the personal liability of the traveler.

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Cancellation policy

 

Reykjavik Private Tours receives the rights to keep 5% of the total booking amount after a booking has been made. This will cover the transaction and booking fees for the booking. Otherwise, cancellation fees are based upon date and time of the booking. Please find the cancellation deadline as follows:

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• Cancellations made prior to 48 hours of departure are refunded 95%

• Cancellations made between 48-24 hours prior to departure are refunded 50%. This includes bookings made less than 48 hours to departure.

• Cancellations made less than 24 hours prior to departure are not refunded. This includes bookings made less than 24 hours prior to departure.

• “No shows” will not be refunded, neither do we refund if the client is late.

• Reykjavik Private Tours reserves the right to cancel your tour without notice, with your safety in mind. The tours cancelled due to safety reasons or force majeure in short notice will be refunded 100%

• NOTE ! Add on tour activities provided by third party service provider(snowmobile, atv, Blue Lagoon, diving, snorkeling, et cetera) have different cancellation policy. So please check with us.

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Cancellations should be sent to contact@rpt.is

 

Excluded

 

Unless specifically listed, meals and refreshments are not included. During full-day excursions, we always stop at a place where it’s possible to buy lunch. 

 

Languages

 

Guidance is in English and Icelandic.

 

Special terms for Northern lights tours:

 

The northern lights are a natural phenomenon and sightings cannot be guaranteed even if the tour is operated. We decide after 17:00 every day if conditions are favourable to operate the tour.  We will contact you by phone or email if we will go ahead with the tour, but you can also call us on the day you are booked.  If you book a Northern Lights Tour, but conditions do not allow us to run the tour during your stay, you will receive a 100% refund.

 

Payment

 

Reykjavik Private Tours payment processor is Teya. They can be contacted via phone +354-560-1600 or e-mail hjalp@teya.com Reykjavik Private Tours accept the following credit cards via Teya: Mastercard, Maestro, Visa, Visa Electron, UnionPay, JCB, Diners, Discover and American Express .All prices are in Icelandic krona (ISK) and include 11% VAT.

Accepted credit cards personal information associated with credit cards might pass our system as per our agreement with the payment processor. However, Reykjavik Private Tours will never disclose any personal information, associated with credit cards, to third parties. 

 

Legal

 

Reykjavik Private Tours is registered in Iceland as RPT ehf. Reykjavik Private Tours operates under Icelandic laws and regulations. Should there be a legal dispute it shall be settled with the District Court of Reykjavík. RPT ehf. is registered at Hnoðravellir 13, 221 Hafnarfjörður, Iceland. Contact information about Reykjavik Private Tours legal representation is available upon request.